- How long are shipping times?
We work with suppliers around the world to source high quality products and our teams are working around the clock to ship our products to our customers.
Our suppliers typically ship items within three to five days of receiving an order. From that point it takes 10-20 days for an item to arrive; however, new orders are taking longer than usual due to social distancing and other restrictions in line with government guidelines.
As soon as your product ships you will receive a tracking number that will let you keep tabs of where your order is at all times.
We are always here to support you, please feel free to contact your friendly eebelle Team at email@example.com
- What's your return policy?
Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.
- Can I cancel my order?
Orders can only be cancelled if your product has not been shipped.
Sometimes orders get sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.
- What happens if I receive the wrong item?
If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.
- Do you offer exchanges?
We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one. You won’t be asked to ship the original product back to us.